Learn what to do when Adobe Creative Cloud desktop app fails to install or update.
About The Author: Phil Hart has been a Microsoft Community Contributor since 2010. With a current point score over 100,000, they've contributed more than 3000 answers in the Microsoft Support forums and have created almost 200 new help articles in the Technet Wiki. An 'unknown error' message may appear because one of the Illustrator preferences files has become damaged. Follow the instructions below to re-create the preferences files. Warning: When you re-create the preferences files, you will lose any unsaved actions that you created.
- Follow this step-by-step guide to resolve configuration error (Error 15 or Error 16), which can occur when you start an Adobe Creative Cloud application.
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- About The Author: Phil Hart has been a Microsoft Community Contributor since 2010. With a current point score over 100,000, they've contributed more than 3000 answers in the Microsoft Support forums and have created almost 200 new help articles in the Technet Wiki.
- How to download High resolution Photo from Getty Images!! 1.Find image you want to download from getty images. At the image click on button A new popup window,ll appear with im.
Why did Creative Cloud desktop app fail to install or update?
The Creative Cloud desktop app can fail to install or update due to one or both of the following issues:
- Your Creative Cloud or Creative Suite applications have become corrupted.
- Your machine is unable to connect to Adobe servers.
Try the solutions below if you receive any of the following error messages or codes when installing or updating the Creative Cloud desktop app:
- Creative Cloud desktop failed to install
- Creative Cloud desktop failed to update
- Error code 1
- Error code P1
- Error code 50
- Error code P50
- Error code 1001
- Error code 1002
How to fix the 'Creative Cloud desktop app failed to install' error
Try the following solutions in order. Stop once you're able to successfully install the Creative Cloud desktop app.
- See Uninstall the Creative Cloud desktop app on Windows.See Uninstall the Creative Cloud desktop app on Mac.
- Download and install Creative Cloud desktop app. For more information, see Download Creative Cloud desktop app.
- Run the Creative Cloud Cleaner Tool to remove the current installation of the Creative Cloud desktop app. See Run the Creative Cloud Cleaner Tool.
- In the Creative Cloud Cleaner Tool, choose option 3: CC Apps, Creative Cloud & CS6 Products. Then, choose option 1: Adobe Creative Cloud Desktop.
- Program Files (x86)Common FilesAdobeOOBE
- UsersAppDataLocalAdobeOOBE
- Download and reinstall Creative Cloud desktop app.
Create a new local user account with administrator privileges, and log in using that account. Then download and reinstall the Creative Cloud desktop app.
- Windows 10: See Create a local user account in Windows 10.
- Windows 8: See Create a user account.
- Windows 7: See Create a user account.
- macOS: See Set up users, guests, and groups on your Mac.
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Error Number: | Error 1 |
Error Name: | Adobe Illustrator Error 1 |
Error Description: | Error 1: Adobe Illustrator has encountered a problem and needs to close. We are sorry for the inconvenience. |
Developer: | Adobe Systems Inc. |
Software: | Adobe Illustrator |
Applies to: | Windows XP, Vista, 7, 8 |
Compatible with Windows 10, 8, 7, Vista, XP and 2000
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Symptoms of Error 1
- 'Error 1' appears and crashes the active program window.
- Your PC frequently crashes with Error 1 when running the same program.
- “Adobe Illustrator Error 1” is displayed.
- Windows runs sluggishly and responds slowly to mouse or keyboard input.
- Your computer periodically “freezes” for a few seconds at a time.
These 1 error messages can appear during program installation, while a Adobe Systems Inc.-related software program (eg. Adobe Illustrator) is running, during Windows startup or shutdown, or even during the installation of the Windows operating system. Keeping track of when and where your 1 error occurs is a critical piece of information in troubleshooting the problem.
Causes of Error 1
- Corrupt download or incomplete installation of Adobe Illustrator software.
- Corruption in Windows registry from a recent Adobe Illustrator-related software change (install or uninstall).
- Virus or malware infection that has corrupted Windows system files or Adobe Illustrator-related program files.
- Another program maliciously or mistakenly deleted Adobe Illustrator-related files.
Runtime Errors such as “Error 1” can be caused by a variety of factors, so it is important that you troubleshoot each of the possible causes to prevent it from recurring.
Runtime Errors Knowledgebase
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Below is a list of troubleshooting steps to resolve your Error 1 problems. These troubleshooting steps get progressively more difficult and time consuming, so we strongly recommend attempting them in ascending order to avoid unnecessary time and effort.
Please Note: Click the [ ] image to expand the troubleshooting instructions for each step below. You can also click the [ ] image to hide the instructions as you proceed through each step.
Step 1: Repair Registry Entries Associated with Error 1 |
Manually editing the Windows registry to remove invalid Error 1 keys is not recommended unless you are PC service professional. Incorrectly editing your registry can stop your PC from functioning and create irreversible damage to your operating system. In fact, one misplaced comma can prevent your PC from booting entirely! Because of this risk, we highly recommend using a trusted registry cleaner such as WinThruster [download] (Developed by Microsoft Gold Certified Partner) to scan and repair any Error 1-related registry problems. Using a registry cleaner [download] automates the process of finding invalid registry entries, missing file references (like the one causing your 1 error), and broken links within the registry. A backup is automatically created before each scan, with the ability to undo any changes in a single click, protecting you against the possibility of PC damage. The best part is that repairing registry errors [download] can also dramatically improve system speed and performance. Caution: Unless you an advanced PC user, we DO NOT recommend editing the Windows registry manually. Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. We do not guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. To manually repair your Windows registry, first you need to create a backup by exporting a portion of the registry related to Error 1 (eg. Adobe Illustrator):
The next steps in manually editing your registry will not be discussed in this article due to the high risk of damaging your system. If you would like to learn more about manual registry editing, please see the links below. We do not claim any responsibility for the results of the actions taken from the content linked below - complete these tasks at your own risk. Windows XP http://www.theeldergeek.com/windows_xp_registry.htm Windows 7 http://www.theeldergeek.com/windows_7/registry_edits_for_win7.htm Windows Vista http://support.microsoft.com/kb/2688326 - LetMeFixItMyselfAlways |
Step 2: Conduct a Full Malware Scan of Your PC |
There is a chance that your 1 error could be related to a malware infection on your PC. These malicious intruders can damage, corrupt, or even delete Runtime Errors-related files. Furthermore, there's a possibility that the 1 error you are experiencing is related to a component of the malicious program itself. Tip: If you do not already have a malware protection program installed, we highly recommend using Emsisoft Anti-Malware (download here). They offer a malware removal guarantee that is not offered by other security software. |
Step 3: Clean Out Your System Junk (Temporary Files and Folders) With Disk Cleanup (cleanmgr) |
Over time, your computer accumulates junk files from normal web surfing and computer use. If this junk isn't occasionally cleaned out, it can cause Adobe Illustrator to respond slowly or provides an 1 error, possibly due to file conflicts or an overloaded hard drive. Cleaning up these temporary files with Disk Cleanup might not only solve your 1 error, but can also dramatically speed up the performance of your PC. Tip: Although Disk Cleanup is a wonderful built-in tool, it will not completely clean up all of the temporary files on your computer. Other programs that you frequently use such Microsoft Office, Firefox, Chrome, Live Messenger, and hundreds of other programs are not cleaned up with Disk Cleanup (including some Adobe Systems Inc. programs). Because of the shortcomings of the Windows Disk Cleanup (cleanmgr) tool, we highly recommend using a specialized hard drive cleanup / privacy protection software such as WinSweeper [download] (Developed by Microsoft Gold Partner) to clean up your entire computer. Running WinSweeper [download] once per day (using automatic scanning) will ensure that your computer is always clean, running fast, and free of 1 errors related to temporary files. How to run Disk Cleanup (cleanmgr) (Windows XP, Vista, 7, 8, and 10):
|
Step 4: Update Your PC Device Drivers |
1 errors can be related to corrupt or outdated device drivers. Drivers can work one day, and suddenly stop working the next day, for a variety of reasons. The good news is that you can often update the device driver to fix the Error 1 problem. Finding the exact driver for your Error 1-related hardware device can be extremely difficult, even directly on the Adobe Systems Inc. or related manufacturer's website. Even if you are experienced at finding, downloading, and manually updating drivers, the process can still be very time consuming and extremely irritating. Installing the wrong driver, or simply an incompatible version of the right driver, can make your problems even worse. Because of the time and complexity involved in updating drivers, we highly recommend using a driver update tool such as DriverDoc (Developed by Microsoft Gold Partner) to automate the process. DriverDoc updates all of your PC device drivers, not just those associated with your 1 error. DriverDoc's proprietary One-Click Update™ technology not only ensures that you have correct driver versions for your hardware, but it also creates a backup of your current drivers before making any changes. Maintaining a driver backup provides you with the security of knowing that you can rollback any driver to a previous version if necessary. With updated device drivers, you can finally unlock new hardware features and improve the speed and performance of your PC. Please Note: Your Error 1 may not be related to hardware driver problems, but it's always a good idea to ensure all of your PC device drivers are up-to-date to maximize PC performance. |
Step 5: Utilize Windows System Restore to 'Undo' Recent System Changes |
Windows System Restore allows you to 'go back in time' with your PC to help fix your Error 1 problems. System Restore can return your PC's system files and programs back to a time when everything was working fine. This can potentially help you avoid hours of troubleshooting headaches associated with 1 errors. Please Note: Using System Restore will not affect your documents, pictures, or other data. To use System Restore (Windows XP, Vista, 7, 8, and 10):
|
Step 6: Uninstall and Reinstall the Adobe Illustrator Program Associated with Error 1 |
If your 1 error is related to a specific program, reinstalling Adobe Illustrator-related software could be the answer. Instructions for Windows 7 and Windows Vista:
Instructions for Windows XP:
Instructions for Windows 8:
After you have successfully uninstalled your Error 1-associated program (eg. Adobe Illustrator), reinstall the program according to the Adobe Systems Inc. instructions. Tip: If you are positive that your 1 error is related to a specific Adobe Systems Inc. program, uninstalling and reinstalling your Error 1-related program will likely be the solution to your problem. |
Step 7: Run Windows System File Checker ('sfc /scannow') |
System File Checker is a handy tool included with Windows that allows you scan for and restore corruptions in Windows system files (including those related to Error 1). To run System File Checker (Windows XP, Vista, 7, 8, and 10):
|
Step 8: Install All Available Windows Updates |
Microsoft is constantly updating and improving Windows system files that could be associated with Error 1. Sometimes resolving your Runtime Errors problems may be as simple as updating Windows with the latest Service Pack or other patch that Microsoft releases on an ongoing basis. To check for Windows Updates (Windows XP, Vista, 7, 8, and 10):
|
Step 9: Perform a Clean Installation of Windows |
Caution: We must emphasize that reinstalling Windows will be a very time-consuming and advanced task to resolve Error 1 problems. To avoid data loss, you must be sure that you have backed-up all of your important documents, pictures, software installers, and other personal data before beginning the process. If you are not currently backing up your data, you need to do so immediately (download a highly-recommended backup solution) to protect yourself from permanent data loss. This step is your final option in trying to resolve your Error 1 issue. Reinstalling Windows will erase everything from your hard drive, allowing you to start again with a fresh system. Furthermore, a clean install of Windows will also quickly clean out any and all 'junk' that has accumulated over the normal usage of your computer. Please Note: If 1 errors still persist after a clean install of Windows, your Runtime Errors problem MUST be hardware related. If that is the case, then it is likely you will need to replace the associated hardware causing the 1 error. |
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Operating System Information
1 error messages can occur in any of the following Microsoft Windows operating systems:
- Windows 10
- Windows 8
- Windows 7
- Windows Vista
- Windows XP
- Windows ME
- Windows 2000
Are You Still Experiencing Error 1 Issues?
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About The Author:Jay Geater is the President and CEO of Solvusoft Corporation, a global software company focused on providing innovative utility software. He is a lifelong computer geek and loves everything related to computers, software, and new technology.
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